How the Center Works

• Class hours: Monday to Friday from 7:00 am to 9:30 pm, Saturdays from 9:00 am to 1:30 pm.

• Customer service hours: Monday to Friday from 8:30 am to 7:30 pm.

• The school remains open all year round, except on national and local public holidays.

• Customer service is available in several languages.

• The duration of a class is 55 minutes (50 minutes for intensive courses).

• Group classes require a minimum of 4 students and a maximum of 10.

• Bookings must be made at least one week in advance.

• The student’s place will be confirmed once the corresponding payment has been settled.

• Course registration can be done in person or online at: https://www.idealog.es/inscripcion-adultos/

If you have any questions, please contact us.

• Language courses are exempt from VAT.

• The enrolment fee is €40. It is personal, non-transferable, and payable annually.

• The enrolment fee is non-refundable in the event of voluntary withdrawal by the student.

• Bank transfer

• Credit/Debit card

• Cash

• Direct debit (unless otherwise specified)

  • Bank: La Caixa

  • IBAN: ES34 2100 0276 1102 0045 8630

  • SWIFT/BIC: CAIXESBBXXX

• Termly fees must be paid within the first 15 days from the start of the term.

• After this period, a 5% surcharge will be applied for each additional fortnight.

• Once the term has started and the payment has been processed, no refunds will be issued.

• Group courses may be subsidised for employees (workers on another’s account), in accordance with current regulations.

• Any bank charges arising from returned payments or bank rejections will be borne by the student.

• Idealog reserves the right to cancel any course that does not reach the minimum of 4 students of a homogeneous level up to 8 days before the course start date.

• In such cases, a training alternative or a full refund of the amount paid will be offered.

• In the event of teacher absence, the school will endeavour to assign a substitute.

• Classes not covered by a substitute due to brief absences will be made up at a later date.

• Students may request a change of teacher by contacting the school administration.

• The placement test is free of charge and carries no obligation.

• All students, except absolute beginners, must submit the written test and needs analysis at least one week before the start of the course.

• The oral test will be conducted on the first day of class or over the phone.

At the beginning of the course, students will receive their login credentials to access:

• Attendance records.

• Progress reports.

• Teacher feedback.

• Certificates.

• Assessment is continuous.

• Progress reports will be available periodically on the intranet.

• Students who have attended at least 85% of the scheduled classes (100% for students on a student visa) will receive a certificate of attendance.

• Students who successfully pass the level will also receive a certificate of achievement (certificado de aprovechamiento).

• Certificates will include:

  • Course name.

  • Level.

  • Dates.

  • Hours completed.

  • Syllabus/Content covered.

• These certificates do not constitute an official degree or qualification.

The centre provides the necessary materials for the course:

• Textbooks.

• Supplementary materials.

• Access to the online platform.

• Lending service for books, novels, and other resources.

• Online courses via the platform have a duration of 3, 6, 9, or 12 months.

• Access is available 24 hours a day.

• Online courses with a live teacher are governed by the same rules as face-to-face courses.

• The school will notify families if two consecutive absences occur.

• Minors must be picked up punctually at the end of the class.

• The school is not responsible for minors outside of scheduled class hours.

• Idealog may use photographs and videos taken during the courses for promotional purposes, unless the student explicitly objects on the registration form.

• Personal data will be processed by IDEALOG CENTRO DE IDIOMAS PARA LA EMPRESA, S.L., in accordance with current data protection regulations.

• Rights of access, rectification, erasure, and objection may be exercised by writing to:

  • IDEALOG CENTRO DE IDIOMAS PARA LA EMPRESA, S.L.

  • C/ Castanyer, 41

  • 08860 Castelldefels (Barcelona)

  • Email: info@idealog.es

• Courses are open to students of any nationality, origin, gender, religion, or personal condition.

• Admission is subject to the availability of places and, where applicable, the results of the placement test.

• Students must correctly complete the registration form and provide the documentation required by the school.

• The school reserves the right to reject applications that do not meet the established academic or administrative requirements.

• The school may take disciplinary action in the event of conduct that seriously disrupts community life or the normal development of activities.

• Serious lack of respect towards students, teachers, or centre staff.

• Discriminatory, aggressive, or intimidating behavior.

• Intentional damage to facilities or materials.

• Repeated failure to comply with the centre’s rules.

• Any behavior that jeopardises the safety or well-being of the educational community.

• Expulsion will not entitle the student to a refund of any amounts paid.

Students commit to:

• Attend classes regularly and participate actively in training activities.

• Respect the teaching staff, administrative staff, and other students.

• Maintain appropriate behavior within the facilities.

• Make proper use of the facilities, equipment, and teaching materials.

• Comply with the attendance, punctuality, and payment rules established by the school.

• Inform the school of any changes to their contact details.

On the first day of the course, students will receive:

• Information on the general running of the school.

• Access to the student platform.

• The Student Handbook.

• Information regarding schedules, classrooms, and teachers.

• Information on administrative and academic procedures.

• A schedule of cultural, social, or complementary activities organised by the school.

The school makes a Student Handbook available to all students, which contains:

• Operating rules and regulations.

• Academic information.

• Administrative procedures.

• Available services.

• Safety and emergency information.

• Complaints and appeals procedure.

• Idealog promotes equal opportunities and inclusion.

• The centre has adapted access for people with reduced mobility.

• Adapted restroom facilities are available.

• Students with specific support needs must inform the school before the start of the course so that any necessary reasonable adjustments can be assessed.

• The school will study each case individually to facilitate access to learning on an equal footing.

Student satisfaction and progress are continuously evaluated through various monitoring and improvement mechanisms:

• Satisfaction questionnaires sent by email at the end of the course.

• Questionnaires accessible via QR codes located in classrooms and common areas.

• Specific surveys regarding activities, teaching staff, methodology, and services.

• Personalised tutorials with the teacher or academic coordination to review student progress, identify specific needs, and set learning objectives.

• Follow-up meetings at the request of the student, the client company, or the academic management team whenever deemed necessary.

• The views and feedback gathered through these means form part of the school’s continuous improvement system and contribute to the development and updating of our training programmes.

• Suggestions will be reviewed periodically by management and considered within the centre’s continuous improvement process.

The school has a procedure in place for handling complaints, claims, and suggestions. Students may submit their communications:

• In person at reception.

• By email to info@idealog.es.

• Through the suggestion box available at the centre.

• All communications will be treated confidentially and will receive a response within a reasonable timeframe.

• The school provides both a physical and digital suggestion box to collect improvement proposals from students, families, and partner companies.